FAQs – Shoppohut

FAQs

SHIPPING DURING COVID-19 - UPDATED JANUARY 2021

DUE TO THE EXTRAORDINARY HIGH VOLUME OF PACKAGES BEING PROCESSED BY UK POST, DELIVERY TIMES ARE LONGER THAN NORMAL. Shoppohut fulfills your order within 2 - 3 business days of receipt. Once your order leaves our warehouse, it is the responsibility of UK Post. Shoppohut does not have control over UK Post delivery times. To track your order, please use the tracking number provided in the shipping email from us. 

If you have questions about your package delivery please contact UK Post directly at: +1 (604) 968-3755

Do you ship worldwide?

On our online store we currently only ship across United Kingdom, however, if you are outside of United States and wish to purchase our items you can contact us by email at support@shoppohut.com and we can assist you with your order and shipping. 

Flat Rate Shipping Across UK
We offer low flat rate standard shipping across UK with UK Post. As well, we offer low cost door-to-door, freight for oversized goods. For more information about our shipping and freight options, please email us at support@shoppohut.com

How long does shipping take? - SEE NOTE ABOVE REGARDING UK POST SHIPPING TIMES DURING COVID

Shipping will vary depending on location. Standard ground shipping in UK typically takes between 2-7 business days (not including fulfillment), excluding remote locations. To Others it is approximately 8-12 business days. If you live elsewhere, it may range from 10-20 business days. We do our very best to send orders as quickly as possible. If your order is taking longer than usual, don't hesitate to contact us. Large items can only be shipped by freight and additional shipping time is required.

For more information please visit our shipping & returns page. 

Can I pick-up my online order from the warehouse?

Due to COVID-19 restrictions, we offer contactless order delivery only. 

What happens if my order gets lost?

If your order has been confirmed lost by your local postal service we will replace your product - free of charge. If you receive a product different than what you ordered, you may also be eligible for a replacement. Please refer to our returns page. 

 Why have I only received one of the products that I ordered?

Sometimes when we ship our products out, they get sent out separately. It is possible that one product may arrive sooner than the other. In this case, we will issue 2 or more tracking codes, so you can trace all of the items that you ordered.

Why have I been charged differently?

We never charge more than what we list. If you are living in a different country, there may be different exchange rates that may affect the price of your order. However, these are only minimal differences.

 How do I contact you?

You can always reach us through email at support@shoppohut.com. Or you can also reach out through our contact page. 

How can I pay?

We accept mostly all major credit cards for our online payments. You also get buyer insurance whenever you shop with us!

Where are Shoppohut products made?

Shoppohut products are designed right here in Canada .

Any other questions? Feel free to contact us anytime and we will respond as fast as we can! Thank you for shopping with Shoppohut!

Address : 9536 164 Street, Surrey,

V4N 4V4, British Columbia, Canada

Email : support@shoppohut.com

Contact: +1 (604) 968-3755